Shipping information
On this page you’ll find everything you need to know about how I carefully prepare, pack, and send your handmade ceramics safely to you.
Handling Time
Each piece is thoughtfully packaged to ensure it arrives in perfect condition.
Orders are processed and dispatched within 2–3 business days.
Shipping Rates
The shipping rates are calculated based on your location, the size, and the weight of your order.
- The Netherlands: from €6,95
- Belgium: from €8.70
- EU: from €14,95
- UK: from 22,80
- Free pick-up in Maastricht, when your order is ready for pick up you will receive an email confirmation with my phone number to make a pick up appointment.
The exact cost will appear at checkout once your delivery address is entered.
Free shipping on orders over €100 within NL & BE, outside the EU free shipping on orders over €150.
Shipping Methods
We work with trusted shipping partners to ensure your order travels safely and arrives on time.
Every order includes a tracking number, so you can follow your parcel’s journey.
Damaged Goods
Every piece is packed with great care to get it to your home safely.
If your order arrives damaged, please contact me within 2 days of delivery so I can arrange a replacement or refund.
- Take clear photos of the item and its packaging.
- Contact me within 48 hours at sedceramics@gmail.com
I'll do my best to resolve the issue quickly and kindly.
Questions
If you have any questions regarding shipping or your order, please feel free to contact me at sedceramics@gmail.com